Group Classes

  1. Each lesson is 55 minutes long.
  2. Class size – Maximum class size is 6 students per class, guaranteed.
  3. If you miss a class, LTL can arrange a special one-on-one make-up class for the price of 150RMB/hour at our school or online.
  4. All classes must be paid in full before the start of each course.
  5. No refund can be given for classes you did not attend.
  6. Class schedules follow the LTL Holiday Schedule as published on the LTL Website.
  7. We will try our best to arrange classes at a time convenient for you, but time planning will be subject to teacher and classroom availability.

Individual 1-on-1 and Culture Classes

  1. All classes must be paid in full before the start of each course.
  2. Each class lasts 60 minutes.
  3. No refund can be given for classes you did not attend. If you will be late for a class, please inform your teacher ASAP. LTL teachers are both government certified and professional Mandarin Instructors who put a lot of work and pride into preparing your classes and teaching you this fascinating language. Please respect them and their time for it. If you have to cancel class, inform them so at least they don’t have to wait for you. Unless otherwise instructed, our teachers will wait for you up to 30 minutes before they consider a class cancelled.
  4. All Individual 1on1 classes are held at your preferred location or the LTL Campus, depending on classroom availability.
  5. For Safari students, you are responsible to pay for any purchases you make.
  6. We will try our best to arrange classes at a time convenient for you, but time planning will be subject to teacher and classroom availability.

Online 1on1 Classes

  1. LTL pays your teacher his/her full time salary whether you come to class or not. Cancellation Policy: 1on1 Class students can arrange their class schedules at any time that is suitable between 8AM and 9PM including weekends, subject to teacher availability – without extra charge. For all other times, please contact us and we will try to make special arrangements for you. You can make unlimited changes to your class schedule at any time, go on holiday etc. with at least two weeks advance notice (earlier notice is much appreciated). If you take a sabbatical exceeding two weeks, we will try our best to assign you the same teacher and study times again, but this cannot be guaranteed.
  2. 1on1 Class students can cancel or change the starting time or duration for up to 30% of their classes with 8 hours notice during working hours. Please note that our working hours are 9AM to 6PM (Beijing time Zone) Monday to Friday. To notify us about a holiday (at least a whole week’s break), please send us an email 2 weeks in advance.
  3. Classes have to be canceled/modified by sending an email/WeChat message to your teacher and the Director of Studies. English is fine, but try Chinese. If you cancel or change the starting time or duration of your class with less notice or without contacting both the teacher and the Director of Studies via email/Wechat, we have to charge you for it, as we cannot re-assign teachers at such short notice.
  4. If you will be late for a class, please inform your teacher ASAP. LTL teachers are both government certified and professional Mandarin Instructors who put a lot of work and pride into preparing your classes and teaching you this fascinating language. Please respect them and their time for it. If you have to cancel class, inform them so at least they don’t have to wait for you. Unless otherwise instructed, our teachers will wait for you up to 20 minutes before they consider a class cancelled.
  5. All classes must be paid in full before the start of each course.
  6. All Online 1on1 classes are held using Zoom. It is the students responsibility to make sure that there are no technical issues on their side before the start of the classes
  7. Classes have a minimum duration of 60 minutes. 
  8. When your course is about to finish, please contact your Student Advisor at LTL. If you finish all your credits without purchasing more, your teacher will automatically be assigned to other students.
  9. A 1on1 class at LTL lasts a full 60 minutes (unless you want to take a break of course).

Internship/Volunteer Program

  1. LTL will organize interviews for internship positions for you. The final decision on acceptance lies with the company.
  2. Once placed with an organisation, it is your responsibility to show satisfactory work performance to successfully finish the internship. In case you are dismissed from your internship, this is your own responsibility. LTL will try to organize another internship as soon as possible, however, this will be subject to availability at the time.
  3. If you started your program with LTL before a decision on the internship/volunteer program, LTL guarantees at least five interviews with suitable organisations and will provide support as long as necessary to get you a suitable internship/volunteer program but the final decision of acceptance always lies with the company, LTL can offer support only.
  4. LTL acts as an agent for the internship position only and has no control over quality/content of the internship/volunteer program. The applicant is required to inform him/herself about quality/content of the internship/volunteer program with the organisation directly.

Accommodation

  1. Students must comply with the housing regulations of their accommodation. If a student repeatedly violates housing regulations, he/she may have to leave the accommodation. In those cases no refund can be provided.
  2. If a student wants to change or cancel accommodation after starting their program, this is only possible in case of a valid reason being provided that make continuing the course impossible. If this is the case and the student is highly cooperative in organizing this with the school, four weeks notice and a six weeks cancellation fee are applicable and discounts need to be adjusted according to actual booking duration.

General Terms

  1. Force Majeur: If your program is disrupted by an event that is beyond the ability of LTL to control, we will try all we can to arrange a suitable alternative for you if possible. However, we cannot make any refunds for interruptions caused by unforeseeable events beyond our control and cannot offer compensation for costs that might have occurred.
  2. All participants of LTL programs are expected to adhere to proper conduct and obey our campus rules. Disrespecting other cultures and beliefs, using drugs, engaging in illegal activities, exhibiting or threatening violent behaviour, and other inappropriate conduct will not be tolerated. If this behaviour persists, you will be expelled from the school and  accommodation, without eligibility for a refund and you are liable for all damages to any persons or property caused by such.
  3. Students are responsible for a valid passport, visa, medical and travel insurance to cover their period of stay with LTL.
  4. By making payment for the program, the student confirms and LTL guarantees the booked course, service and accommodation.
  5. All Terms & Conditions are subject to change without prior notice.
  6. Any changes to courses or accommodation are a lot of work and very difficult for LTL to do and the cancellation fees costly for students, so please try avoid changes whenever possible.
  7. Mainland China & Singapore Specific Regulations:
    1. Refunds for tuition and accommodation fees may be made up to 14 days before the start of the course, minus banking charges and a processing fee of 1000 CNY. Refunds will be made directly to the student or to an agency if the agency advanced the tuition for a student.
    2. For cancellations within less than 14 days of the planned starting day 20% of tuition and accommodation fees are refunded.
    3. From the day a student starts a course or is supposed to move into their accommodation onwards, no refunds are possible, except if a valid reason that makes it impossible for the student to continue the program is provided. In the case of a valid reason and the student being fully cooperative with the schools organization team, the notice period is four weeks and the following charges apply:
      1. Courses: students will be charged an additional cancellation fee of six weeks of classes for group and four weeks of classes for 1 on 1 courses. Students who paid their tuition fee through an agent must apply for a refund with that agency.
      2. Accommodation: the cancellation fee is six weeks accommodation and discounts are adjusted to reflect actual booking duration.
  8. Taiwan Specific Regulations:
    1. For refund applications for study courses, the following regulations will apply based on the time of the application, in written form by email:
      1. At least 60 days before the start of the course: Students may apply for a refund of 95% of the total agreed payment for that specific course.
      2. Less than 60 days before the start of the course until the start date: Students may apply for a refund of 90% of the total agreed payment for that specific course.
      3. After the 1st and before the 2nd day of the course: Students may apply for a refund of 70% of the total agreed payment for that specific course.
      4. Between the 2nd day of the course and one third of the total hours of the course: Students may apply for a refund of 50% of the total agreed payment for that specific course.
      5. After having studied at least one third of the total hours of the course, no refunds shall be possible.
    2. For accommodation refund application, the following regulations will apply based on the time of the application, in written form by email
      1. At least 14 days before the start of the accommodations: Students may apply for a refund of 95% of the total agreed payment for that specific accommodation.
      2. Less than 14 days before the start of the accommodation until the start date: Students may apply for a refund of 80% of the total agreed payment for that specific accommodation.
      3. After the 1st and before the 2nd day of the accommodation: Students may apply for a refund of 70% of the total agreed payment for that specific accommodation.
      4. Between the 2nd day of the accommodation and one third of the total days of the accommodation: Students may apply for a refund of 50% of the total agreed payment for that specific accommodation.
      5. After having lived at least one third of the total days of the accommodation, no refunds shall be possible.
    3. Any refund shall be made directly to the original payment address in the original method of payment.
  9. Any discussion of the above shall be made in a courteous and respectful manner, with cooperation and understanding from both parties.

 

LTL Code of Conduct:

  1. Students must attend every class and complete homework on time.
  2. Students must respect teachers, follow instructions from authorized persons, take care of their study materials, keep classrooms clean after use and take responsibility for their own behavior.
  3. Students must respect their peers and other people involved in the program, and not harass, threaten, intimidate, harm or insult anyone.
  4. Students must not be involved in any fights or commit any violent or illegal acts under Chinese law or the law of their home country.
  5. Students must look after their own personal property and must not cause any damage to school property or property belonging to anyone else.
  6. Students should use polite language and gestures at all times.
  7. Minor violations will receive an oral warning. Serious or repeated violations may result in dismissal from the program without refund and, for students under 18 years of age, their parents/legal guardians will be notified.