Online 1-on-1 Classes

1. A 1-on-1 hour at LTL is equal to a full 60 minutes (unless you want to take a break in the middle).
2. Cancellation Policy:
   1. You can arrange your class schedules at any time that is suitable between 8:00 and 21:00, including weekends, subject to teacher availability, without extra charge. For all other times, please contact us and we will try to make special arrangements for you (or consider the Super Flexible 1-on-1 program). You can make unlimited changes to your class schedule at any time, go on holiday etc. with at least two weeks advance notice (earlier notice is much appreciated). If you take a sabbatical exceeding two weeks, we will try our best to assign you the same teacher and study times again, but this cannot be guaranteed.
   2. Classes can be cancelled/modified for up to 30% of your classes with a notice at least 24 work hours in advance. To notify us about a holiday (at least a whole week’s break), please send us an email 2 weeks in advance.
   3. Classes have to be canceled/modified by filling out the Class Cancellation Form. Classes that are cancelled/modified with less or no prior notice will be charged, as LTL cannot re-assign teachers at such short notice. LTL pays your teacher his/her salary whether you come to class or not.
   4. If you will be late for a class, please inform your teacher ASAP!
      Please respect your teachers and their time. If you have to cancel class, inform them so at least they don’t have to wait for you. Unless otherwise instructed, our teachers will wait for you up to 30 minutes before they consider a class cancelled.
3. All classes must be paid in full before the start of each course.
4. All Online 1-on-1 classes are held using Zoom/Voov/other video chat platform that will be decided on and notified in advance. It is the student’s responsibility to make sure that there are no technical issues on their side before the start of the classes
5. Online Classes have a minimum duration of 60 minutes. 
6. When your course is about to finish, please contact your Student Advisor at LTL. If you finish all your hours without purchasing more, your teacher will automatically be assigned to other students.

Internship/Volunteer Program

1. LTL will organize interviews for internship positions for you. The final decision on acceptance lies with the company.
2. Once placed with an organisation, it is your responsibility to show satisfactory work performance to successfully finish the internship. In case you are dismissed from your internship, this is your own responsibility. LTL will try to organize another internship as soon as possible, however, this will be subject to availability at the time.
3. If you started your program with LTL before a decision on the internship/volunteer program, LTL guarantees at least five interviews with suitable organisations and will provide support as long as necessary to get you a suitable internship/volunteer program but the final decision of acceptance always lies with the company, LTL can offer support only.
4. LTL acts as an agent for the internship position only and has no control over quality/content of the internship/volunteer program. The applicant is required to inform him/herself about quality/content of the internship/volunteer program with the organisation directly.

General Terms

1. By making payment for the program, the Student confirms acceptance of the Terms and Conditions listed here, and LTL guarantees the booked course, service and accommodation.
2. Official LTL Work Hours are 9AM to 6PM Monday to Friday local time.
3. Force Majeure: If your program is disrupted by an event that is beyond the ability of LTL to control, including but not limited to earthquakes, typhoons, or otherwise, we will try all we can to arrange a suitable alternative for you. However, we cannot make any refunds for interruptions caused by unforeseeable events and cannot offer compensation and/or refunds for costs that might have occurred.
4. All participants of LTL programs are expected to adhere to proper conduct and obey our campus rules. Disrespecting other cultures and beliefs, using drugs, engaging in illegal activities, exhibiting violent behavior and other inappropriate conduct in or out of the school will not be tolerated. The Student will be liable for all damages to any persons or property caused by such.
5. The Student is responsible for a valid passport, visa, medical and travel insurance to cover his/her period of stay with LTL.
6. By participating in the program, the Student agrees that their feedback or photos may be used for training or information materials, including but not limited to the LTL website.
7. The student understands that according to local laws, CCTV cameras may be installed in some areas for security purposes.
8. Any changes to courses, accommodations or other LTL programs are a lot of work and very difficult for LTL to do and the cancellation fees are costly for students, so please try to avoid changes whenever possible. Any such changes to the program are subject to availability.
9. For any changes made to the program, once the program starts, a Rebooking Fee will apply, equivalent to 10% of the original program being changed.
10. Once a third or more of the program has been taken, no further changes to the program are possible.
11. If multiple programs are being changed, either at the same time or at different times, the Rebooking Fee will apply to each program separately.
12. Refund Regulations: All refund applications must be made in written form by email to your Student Advisor. The following regulations will apply based on the time of the application:
    1. At least 14 days before the start of the earliest program: A full 100% refund of the program fee being refunded shall be made.
    2. Less than 14 days before the start date until the start date of the earliest program: A refund of 70% of the program fee shall be made.
    3. After the 1st day and up to one-third of the total program: A refund of 50% of the program fee shall be made.
    4. After having participated in at least one-third of the program, no changes or refunds shall be possible.
    5. For organizational purposes, including payments, cancellations, etc. all LTL programs booked are considered one program, even if the location or course might change during that program.
13. Refunds shall be made directly to the original payment address in the original method of payment or to an agency if the agency advanced the tuition for a student. Students who paid their tuition fee through an agent must apply for a refund with that agency.
14. LTL’s finance is calculated in CNY. Refunds in non-CNY currency will be calculated based on the exchange rate of that day, minus any bank charges.
15. For any refunds made, a deduction of bank charges and a processing fee equivalent to 150 USD in local currency will apply.
16. Once visa support documents are issued by LTL to a student, a refund application is only possible with a visa rejection note from the consulate.
17. If you cancel your program after a visa has been issued to you, you will need to invalidate that visa before being able to apply for a refund.
18. If you cancel your program after entering the country on a visa applied for with LTL supporting documents, you will have to leave the country immediately. It is not possible to remain in the country on that visa after canceling your program.
19. Any discussion of the above shall be made courteously and respectfully, with cooperation and understanding from both parties.
20. All Terms & Conditions are subject to change without prior notice.

LTL Code of Conduct:

1. Students must attend every class and complete homework on time.
2. Students must respect teachers, follow instructions from authorized persons, take care of their study materials, keep classrooms clean after use, and take responsibility for their behavior.
3. Students must respect their peers and other people involved in the program, and must not harass, threaten, intimidate, harm, or insult anyone. Students may not endanger their own or any other people’s health and/or well-being.
4. Students must not be involved in any fights or commit any violent or illegal acts under local law or the law of their home country.
5. Students must look after their personal property and must not cause any damage to school property or property belonging to anyone else.
6. Students should use polite language and gestures at all times.
7. Minor violations will receive an oral warning. Serious or repeated violations may result in dismissal from the program without refund and, for students under 18 years of age, their parents/legal guardians will be notified.