Group Classes

  1. Each lesson is 55 minutes long, including a short break.
  2. Guaranteed Maximum Class Size:
    1. Beijing/Shanghai/Singapore/Taipei: 6 students per class
    2. Xi’an/Chengdu/Toky/Seoul: 8 students per class
    3. Beihai/Ho Chi Minh City: 10 students per class
  3. LTL pays your teacher his/her full time salary whether you come to class or not. Group classes will therefore continue and be charged according to the scheduled teaching plan, independently of attendance.
  4. If you miss a class, LTL can arrange a special 1on1 Make Up Class at the lowest price of the Individual 1on1 program of the same school.
  5. All classes must be paid in full before the start of each course.
  6. No refund can be given for classes not attended by the student, either voluntarily or involuntarily.
  7. Class schedules follow the LTL Holiday Schedule as published on the LTL Website.

Individual 1on1 and Culture Classes

  1. All classes must be paid in full before the start of each course
  2. A 1on1 hour at LTL is equal to a full 60 minutes (unless you want to take a break in the middle).
  3. No refund can be given for classes not attended by the student, either voluntarily or involuntarily.
  4. If you will be late for a class, please inform your teacher ASAP!
    LTL teachers are both government certified and professional Mandarin Instructors who put a lot of work and pride into preparing your classes and teaching you this fascinating language. Please respect them and their time for it. If you have to cancel class, inform them so at least they don’t have to wait for you. Unless otherwise instructed, our teachers will wait for you up to 30 minutes before they consider a class cancelled.
  5. All Individual 1on1 classes are held at your preferred location or the LTL Campus, depending on classroom availability.
  6. For Safari students, you are responsible to pay for any purchases you make.
  7. We will try our best to arrange classes at a time convenient for you, but time planning will be subject to teacher and classroom availability.

Online 1on1 Classes

  1. A 1on1 hour at LTL is equal to a full 60 minutes (unless you want to take a break in the middle).
  2. Cancellation Policy:
    1. You can arrange your class schedules at any time that is suitable between 8:00 and 21:00, including weekends, subject to teacher availability, without extra charge. For all other times, please contact us and we will try to make special arrangements for you (or consider the Super Flexible 1on1 program). You can make unlimited changes to your class schedule at any time, go on holiday etc. with at least two weeks advance notice (earlier notice is much appreciated). If you take a sabbatical exceeding two weeks, we will try our best to assign you the same teacher and study times again, but this cannot be guaranteed.
    2. Classes can be cancelled/modified for up to 30% of your classes with a notice at least 24 work hours in advance. To notify us about a holiday (at least a whole week’s break), please send us an email 2 weeks in advance.
    3. Classes have to be canceled/modified by filling out the Class Cancellation Form. Classes that are cancelled/modified with less or no prior notice will be charged, as LTL cannot re-assign teachers at such short notice. LTL pays your teacher his/her salary whether you come to class or not.
    4. If you will be late for a class, please inform your teacher ASAP!
      LTL teachers are both government certified and professional Mandarin Instructors who put a lot of work and pride into preparing your classes and teaching you this fascinating language. Please respect them and their time for it. If you have to cancel class, inform them so at least they don’t have to wait for you. Unless otherwise instructed, our teachers will wait for you up to 30 minutes before they consider a class cancelled.
  3. All classes must be paid in full before the start of each course.
  4. All Online 1on1 classes are held using Zoom/Voov/other video chat platform that will be decided on and notified in advance. It is the student’s responsibility to make sure that there are no technical issues on their side before the start of the classes
  5. Online Classes have a minimum duration of 60 minutes. 
  6. When your course is about to finish, please contact your Student Advisor at LTL. If you finish all your hours without purchasing more, your teacher will automatically be assigned to other students.

Internship/Volunteer Program

  1. LTL will organize interviews for internship positions for you. The final decision on acceptance lies with the company.
  2. Once placed with an organisation, it is your responsibility to show satisfactory work performance to successfully finish the internship. In case you are dismissed from your internship, this is your own responsibility. LTL will try to organize another internship as soon as possible, however, this will be subject to availability at the time.
  3. If you started your program with LTL before a decision on the internship/volunteer program, LTL guarantees at least five interviews with suitable organisations and will provide support as long as necessary to get you a suitable internship/volunteer program but the final decision of acceptance always lies with the company, LTL can offer support only.
  4. LTL acts as an agent for the internship position only and has no control over quality/content of the internship/volunteer program. The applicant is required to inform him/herself about quality/content of the internship/volunteer program with the organisation directly.

Accommodation

  1. Students must comply with the housing regulations of their accommodation. If a student repeatedly violates housing regulations, he/she may have to leave the accommodation. In those cases no refund can be provided.
  2. If a student wants to change or cancel accommodation after starting their program, this is only possible in case of a valid reason being provided that make continuing the course impossible. If this is the case and the student is highly cooperative in organizing this with the school, four weeks notice and a six weeks cancellation fee are applicable and discounts need to be adjusted according to actual booking duration.

General Terms

  1. By making payment for the program, the Student confirms acceptance of the Terms and Conditions listed here, and LTL guarantees the booked course, service and accommodation.
  2. Official LTL Work Hours are 9AM to 6PM Monday to Friday local time.
  3. Force Majeur: If your program is disrupted by an event that is beyond the ability of LTL to control, included but not limited to earthquakes, typhoons, government restrictions due to Covid-19 or otherwise, we will try all we can to arrange a suitable alternative for you. However, we cannot make any refunds for interruptions caused by unforeseeable events and cannot offer compensation and/or refunds for costs that might have occurred.
  4. All participants of LTL programs are expected to adhere to proper conduct and obey our campus rules. Disrespecting other cultures and beliefs, using drugs, engaging in illegal activities, exhibiting violent behavior and other inappropriate conduct in or out of the school will not be tolerated. The Student will be liable for all damages to any persons or property caused by such.
  5. The Student is responsible for a valid passport, visa, medical and travel insurance to cover his/her period of stay with LTL.
  6. By participating in the program, the Student agrees that their feedback or photos may be used for training or information materials, including but not limited to the LTL website.
  7. The Students understands that according to local laws, CCTV cameras may be installed in some study, accommodation or other LTL areas for security purposes.
  8. Any changes to courses or accommodation are a lot of work and very difficult for LTL to do and the cancellation fees costly for students, so please try avoid changes whenever possible.
  9. Mainland China & Singapore Specific Regulations:
    1. Refunds for tuition fees may be made up to 14 days before the start of the course. For such requests, a refund of 95% of the total payment shall be made.
    2. For cancellations within less than 14 days of the planned starting day 20% of tuition and accommodation fees are refunded.
    3. From the day a student starts a course or is supposed to move into their accommodation onwards, no refunds are possible, except if a valid reason that makes it impossible for the student to continue the program is provided. In the case of a valid reason and the student being fully cooperative with the schools organization team, the notice period is four weeks and the following charges apply:
      1. Courses: students will be charged an additional cancellation fee of six weeks of classes for group and four weeks of classes for 1 on 1 courses. Students who paid their tuition fee through an agent must apply for a refund with that agency.
      2. Accommodation: the cancellation fee is six weeks accommodation and discounts are adjusted to reflect actual booking duration.
  10. Taiwan Specific Regulations:
    1. For study course refund applications, the following regulations will apply based on the time of the application, in written form by email:
      1. At least 60 days before the start of the course: A refund of 95% of the total course fee shall be made.
      2. Less than 60 days before the start of the course until the start date: A refund of 80% of the total course fee shall be made.
      3. After the 1st and before the 2nd day of the course: A refund of 70% of the total course fee shall be made.
      4. Between the 2nd day of the course and one third of the total hours of the course: A refund of 50% of the total course fee shall be made.
      5. After having studied at least one third of the total hours of the course, no refunds shall be possible.
    2. For accommodation refund application, the following regulations will apply based on the time of the application, in written form by email
      1. At least 14 days before the start of the accommodations: A refund of 95% of the total accommodations fee shall be made.
      2. Less than 14 days before the start of the accommodation until the start date: A refund of 80% of the total accommodations fee shall be made.
      3. After the 1st and before the 2nd day of the accommodation: A refund of 70% of the total accommodations fee shall be made.
      4. Between the 2nd day of the accommodation and one third of the total days of the accommodation: A refund of 50% of the total accommodations fee shall be made.
      5. After having lived at least one third of the total days of the accommodation, no refunds shall be possible.
  11. Refunds shall be made directly to the original payment address in the original method of payment or to an agency if the agency advanced the tuition for a student. Students who paid their tuition fee through an agent must apply for a refund with that agency.
  12. For any refund made, a deduction of bank charges and a processing fee equivalent to 150 USD in local currency will apply.
  13. Any discussion of the above shall be made in a courteous and respectful manner, with cooperation and understanding from both parties.
  14. All Terms & Conditions are subject to change without prior notice.

LTL Code of Conduct:

  1. Students must attend every class and complete homework on time.
  2. Students must respect teachers, follow instructions from authorized persons, take care of their study materials, keep classrooms clean after use and take responsibility for their own behavior.
  3. Students must respect their peers and other people involved in the program, and not harass, threaten, intimidate, harm or insult anyone.
  4. Students must not be involved in any fights or commit any violent or illegal acts under local law or the law of their home country.
  5. Students must look after their own personal property and must not cause any damage to school property or property belonging to anyone else.
  6. Students should use polite language and gestures at all times.
  7. Minor violations will receive an oral warning. Serious or repeated violations may result in dismissal from the program without refund and, for students under 18 years of age, their parents/legal guardians will be notified.